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Complaints
If you have a complaint about the standard of service you have received in the course of your dealings on Kiln-led policies, please contact your broker in the first instance.
If you remain dissatisfied, you may pursue your complaint further with Lloyd’s using the following contact details:
Policyholder and Market Assistance
Lloyd’s Market Services
Fidentia House
Walter Burke Way
Chatham
Kent
ME4 4RN
United Kingdom
Email: complaints@lloyds.com
T: 020 7327 5693
If Lloyd’s are unable to resolve the matter for you, then you may ultimately refer it to the Financial Ombudsman Service using the following contact details:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
United Kingdom
Email: complaint.info@financial-ombudsman.org.uk
T: 0845 080 1800